Privacy policy

 

Welcome to the official LouLou Gonzalez store (loulougonzalez.com). We respect your privacy and are committed to protecting your personal data when you interact with our site, purchase merchandise, or engage with our digital content. This policy explains how we collect, use, and safeguard your information to ensure a secure and seamless shopping experience.

When you visit the site or make a purchase, we collect certain information automatically, including your IP address, browser type, and device details. During checkout, we also collect essential personal details such as your name, billing address, shipping address, email, and payment information in order to successfully fulfill your order.

We use this collected information primarily to process transactions, arrange for automated USPS shipping, and provide you with order confirmations and tracking updates. Additionally, if you opt-in to our mailing list, we may use your email to send updates about upcoming tour dates, podcast drops, new merchandise, and limited-edition releases.

Your personal information is strictly confidential and is never sold to third parties. We only share your data with trusted service providers that are necessary to operate the business, such as Shopify (which hosts our e-commerce platform), secure payment gateways, and USPS for calculating shipping rates and delivering your packages.

You maintain the right to access, update, or request the deletion of your personal information at any time. If you have questions about how your data is handled, wish to opt out of marketing communications, or need to update your checkout details, please reach out to our customer support team directly